Privacy policy

Privacy Policy

Last updated: [Date]

At Rowoh ("we," "us," "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of information:

  • Personal information you provide directly, such as your name, email address, shipping/billing address, phone number, and payment details when you place an order or contact us.
  • Automatically collected information, such as your IP address, browser type, device information, and browsing behavior on our site, collected via cookies and similar technologies.
  • Order information, including products purchased, order history, and transaction details.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and customer service
  • Communicate with you about your order, account, or inquiries
  • Improve our website, products, and customer experience
  • Send marketing communications, where you have opted in (you can unsubscribe at any time)
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, and analyze site traffic. You can control or disable cookies through your browser settings, though this may affect certain site functionality. By continuing to use our site, you consent to our use of cookies as described here.

4. Payment Processing

Payments made on our website are processed through secure third-party payment providers (such as Shopify Payments, PayPal, or other providers displayed at checkout). We do not store your full payment card details on our servers — this information is handled directly by our payment processors in compliance with PCI-DSS standards.

5. Third-Party Services

We work with third-party service providers to operate our business, including:

  • Payment processors
  • Shipping and fulfillment partners/suppliers
  • Analytics providers (e.g. Google Analytics)
  • Email marketing platforms
  • Website hosting (Shopify)

These providers only receive the information necessary to perform their services and are not authorized to use your data for their own independent purposes.

6. Data Sharing

We do not sell your personal information. We may share your information with:

  • Service providers listed above, to fulfill orders and operate our business
  • Law enforcement or regulatory authorities, where required by law
  • A successor entity, in the event of a business transfer, merger, or acquisition

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@rowoh.com. If you are located in the European Economic Area (EEA) or UK, you also have the right to lodge a complaint with your local data protection authority (in the UK, the Information Commissioner's Office).

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, legal, accounting, or reporting requirements. Once no longer needed, your data is securely deleted or anonymized.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

11. International Data Transfers

As we operate internationally and use service providers located in different countries, your personal information may be transferred to, stored, and processed in countries outside your own, including countries that may have different data protection laws. Where applicable, we take steps to ensure appropriate safeguards are in place for such transfers, in line with UK GDPR and other relevant regulations.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

📧 support@rowoh.com