Terms of service

Welcome to Rowoh. These Terms of Service ("Terms") govern your use of our website and the purchase of products through it. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Acceptance of Terms

By placing an order or otherwise using this website, you confirm that you are at least 18 years old, or are using the site under the supervision of a parent or legal guardian, and that you accept these Terms in full.

2. Products and Pricing

We make every effort to display product details, descriptions, and images as accurately as possible. However, we do not guarantee that colors, sizes, or details will appear exactly as shown, due to variations in devices and displays.

All prices are listed in the currency displayed at checkout and are subject to change without prior notice. We reserve the right to correct any pricing errors, even after an order has been placed, and will notify you before processing if this occurs.

3. Orders

When you place an order, you will receive an order confirmation email. This confirms that we have received your order but does not guarantee acceptance. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability. If an order is cancelled after payment, you will receive a full refund.

4. Payments

We accept payment via the methods displayed at checkout. All payments are processed securely through our payment providers. By providing payment information, you confirm that you are authorized to use the payment method provided.

5. Shipping

We offer free worldwide shipping on all orders. Estimated delivery times and related details are outlined in our [Shipping Policy]. Delivery estimates are not guaranteed and may be affected by factors outside our control, including customs processing and carrier delays.

International customers are responsible for any customs duties, import taxes, or related fees imposed by their destination country.

6. Returns and Refunds

Our returns and refund process is outlined in our [Refund Policy]. Please refer to that page for eligibility, timeframes, and instructions on how to request a return or refund.

7. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, and software — is the property of Rowoh or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, modify, or otherwise use any content from this site without our prior written consent.

8. User Conduct

You agree not to use this website for any unlawful purpose or in any way that could damage, disable, or impair the site. This includes, but is not limited to, attempting to gain unauthorized access to any part of the website or interfering with other users' experience.

9. Limitation of Liability

To the fullest extent permitted by law, Rowoh shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or products purchased through it. Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

Nothing in these Terms excludes or limits liability for matters that cannot legally be limited or excluded, such as liability for death or personal injury caused by negligence, or fraud.

10. Privacy

Your use of this website is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any linked third-party sites.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions about these Terms, please contact us at:

📧 support@rowoh.com