Refund policy
Refund Policy
Last updated: [Date]
At Rowoh, we want you to be happy with your purchase. If something isn't right, this policy explains how returns, refunds, and exchanges work.
1. Eligibility for Returns
You may request a return within 30 days of receiving your order. To be eligible, items must be:
- Unused and in the same condition you received them
- In original packaging, with tags attached (if applicable)
- Accompanied by proof of purchase (order number or confirmation email)
2. Return Window
You have 30 days from the delivery date to request a return. Requests made after this window may not be eligible for a refund, at our discretion.
4. Damaged or Defective Products
If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery at support@rowoh.com with your order number and photos of the issue. We will offer a full refund, replacement, or store credit at no additional cost to you.
6. Refund Process
Once we receive and inspect your returned item (where applicable), we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method.
For damaged, defective, or incorrect items, we may not require the item to be returned and can process a refund or replacement based on photo evidence alone, to save you the hassle and cost of return shipping.
7. Processing Times
Once approved, refunds are typically processed within 5–10 business days. Please note it may take additional time for the refund to appear on your bank or card statement, depending on your payment provider.
9. Return Shipping Costs
For change-of-mind returns (where the item is not faulty), the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, we cover the cost, as outlined in sections 4
Given our worldwide shipping, please contact us before sending anything back — in many cases we may offer a refund or replacement without requiring the physical item to be returned, since return shipping internationally can be costly and slow.
10. Order Cancellations
You may request to cancel your order within 12 hours of placing it, provided it has not yet been processed for shipping. Once an order has entered processing or shipped, it can no longer be cancelled, but you may request a return once received.
11. Late or Missing Refunds
If you haven't received a refund within the expected timeframe:
- Check your bank account again
- Contact your credit card company, as processing times can vary
- Contact your bank, as there is often processing time before a refund is posted
If you've done this and still have not received your refund, please contact us at support@rowoh.com.
12. Contact Information
For any questions about returns or refunds, please reach out to us at:
📧 support@rowoh.com